The following message was sent to all UMass Boston email addresses from Vice Chancellor for Administration and Finance Ellen O’Connor
“The University of Massachusetts Boston will begin using two new vendors to provide shuttle bus service to campus starting tomorrow, Saturday, March 29.
Paul Revere Transportation LLC and Academy Bus will now provide transportation service between the JFK/UMass MBTA station and points in and around the campus and Columbia Point.
This change comes after we learned last week that our current vendor, Crystal Transport Inc., had been the subject of a negative review by the U.S. Department of Transportation, which would require them to cease operations as of today. We immediately began to explore alternate vendors to provide transportation services.
We feel confident that Paul Revere Transportation LLC and Academy Bus are the best solutions to meet our campus transportation needs in a safe and secure manner. Both companies have extensive experience in the operation of safe bus transportation for a variety of clients and are licensed and in compliance with federal regulations.
Paul Revere Transportation LLC operates the Boston Logan Airport terminal shuttle buses, as well as the shuttle buses serving the Longwood Medical Area. Academy Bus, the largest privately owned and operated transportation company in the U.S., provides service to Boston University, Tufts University, and Emerson College.
Impact of New Service
Campus shuttle routes will not change, and buses will continue making all the stops they normally do.
While we are doing everything we can to minimize service disruptions in this time of transition, you can expect to experience some delays and should allow extra time when traveling to campus.
There will be limitations on the capacity of buses at first, but we are working to build on and improve our bus fleet.
Our bus tracking system Transloc will also not be immediately available, but we are taking the necessary steps to bring it online as quickly as possible.
Questions or Help
University transportation staff will be on shuttle buses and at bus stops to answer questions and help with the transition. If you have additional questions or concerns, please contact Customer Service at 617-287-4000.
This was a necessary step to ensure that our campus community continues to feel safe and secure when traveling to and from campus. We thank you for your patience as we make this transition.”